We strongly encourage all our customers to create an account with us as this will speed up the overall order processing and placement and it will allow us to stay in touch! By creating an [...]
I cancelled my order before entering my credit/ debit card details and found that my shopping cart was empty. I would like to add the item(s) back into my shopping cart and make a new order, what should I do?
If you are paying via Credit/Debit Card and cancelled your order before entering your Credit/Debit Card details, a cancelled order will be recorded. Simply sign in to your account and click on [...]
If my order was cancelled due to online security checks or stock availability, how will my payment be refunded?
In these cases, your payment may be refunded via your original payment mode. Please note that this process may take up to 30 business days and may vary for different issuing banks. Once your [...]
Placing an item in your shopping cart does not guarantee that the item is reserved for you. To ensure that the item(s) is reserved, you are required to complete the checkout process. If [...]
Kindly capture a screenshot of the page where you experienced the error, or copy the error message and send it to firstname.lastname@example.org for further assistance.
I cancelled my order but I would like to add the item(s) from the cancelled order back into my shopping cart and make a new order, what should I do?
A cancelled order will be recorded in your order history when you make a cancellation. Simply sign in to your account and click on ‘My Orders’ under ‘My Account’. Click on the ‘View’ button that [...]