If your order delivery arrives and does not include all the items you believe to have purchased, please check the invoice that was included in your package. If there is any missing item(s), please contact curator@artifactio.com.
To track your order, sign in to your account and click on ‘My Orders‘ under ‘My Account‘.
Click on the ‘View’ button that corresponds to your order number, and select ‘Shipment’ to view your tracking number. Alternatively, you may refer to the tracking number in the shipment confirmation email. Thereafter, you may refer to the ‘Shipped By’ field to identify the designated courier company and visit the respective online tracking system of the designated courier company.
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SHIPPED BY |
TRACKING NUMBER |
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<URL of designated courier company |
<Tracking Number |
Next, enter your Tracking Number into the relevant field to track your order. Kindly note that it may take up to 24-48 hours for tracking information to be updated on the online tracking system of the designated courier company.
If in doubt, don’t hesitate contacting us at curator@artifactio.com and we will gladly assist.
Unfortunately, we are unable to amend an order once it has been placed and dispatched. This includes changing the size/color of item(s), removing or adding item(s), changing the billing or shipping addresses, and payment mode or delivery mode.
If however the order has not yet been dispatched, we will gladly assist you in making changes. To do so, please contact us directly at curator@artifactio.com.
Unfortunately, we are unable to cancel an order once it has been placed and dispatched. We do our best to ensure fast order preparation and delivery so please ensure you check your order before placing it.
If your order has been placed but not yet dispatched, please cancel your order under “My Orders” which is to be found under “My Account“. Alternatively, please contact us at curator@artifactio.com and we will gladly assist.
Please sign in to your account and click on ‘Addresses’ under ‘My Account’. You will be able to edit/update your billing and shipping addresses by clicking on the “Edit” button and save them for your future orders.
The delivery time for our unique products obviously depends greatly on the number of items, size and availability of the product(s) as well as the origin and destination countries. Please note that the expected delivery date/time indicated at checkout represents our best approximation – your understanding and patience in this regard is highly-appreciated.
Our current standard shipping methods and delivery times are as follows:
- Fedex Priority Shipping (3-7 days)
- Fedex Economy Shipping (3-10 days)
- Thailand Post by Airmail (14-30 days)
- Thailand Post by Economy Airmail (4-5 weeks)
- Thailand Post by Sea Freight (2-3 months)
- Private Shipping Agency by Sea Freight (1-2 months)
Please also note that some shipping companies place restrictions on the size, dimension and weight of packages so that not all shipping methods may be available for your particular order. Our team will gladly inform you if any such restrictions apply to your order. If you prefer to make your own arrangements for shipping, please contact us at curator@artifactio.com. Our team will gladly help to coordinate your order delivery.
Note that our collections of Buddha statues and large wooden panels require special handling and may take longer for processing and delivery.
Buddha Statues: Royal Thai law carefully governs and restricts the sale of any Buddha images internationally. Accordingly, every religious, sacred or blessed statue or image must receive a certification of authenticity and an associated export license before leaving the Kingdom of Thailand. This is a straight-forward process which is managed by our team daily and it comes at no additional cost to our customers. If you are purchasing a Buddha statue from us, please expect a processing time of between 1-3 weeks before the statue will be shipped. Your patience in this regard is highly appreciated and our team will do its best to keep you informed of the status of your order throughout. Do contact us at curator@artifactio.com if you wish to receive more information on this process.
Wooden Panel: Since our beautifully hand-crafted wooden panels come in a variety of different size and color options, each is prepared individually upon the receipt of the order. Approximately one week after the placement of your order, our team will send you a picture of the finished wall panel painted in the color of your choice. We ask that you kindly respond within 48 hours after you receive this E-mail indicating your satisfaction with the end product. Your order will then be cleared for shipment once we receive this final confirmation.
Our current standard shipping methods and approximate delivery times are as follows:
- Fedex Priority Shipping (3-7 days)
- Fedex Economy Shipping (3-10 days)
- Thailand Post by Airmail (14-30 days)
- Thailand Post by Economy Airmail (4-5 weeks)
- Thailand Post by Sea Freight (2-3 months)
- Private Shipping Agency by Sea Freight (1-2 months)
If you prefer to make your own arrangements for shipping, please contact us at curator@artifactio.com. Our team will gladly help to coordinate your order delivery.
Artifactio currently ships to the following destinations:
Australia, Bahrain, Belgium, Cambodia, Canada, China, Denmark, Finland, France, Germany, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan , Kuwait, Macau, Malaysia, Mexico, Netherlands, New Zealand, Norway, Oman, Panama, Qatar, Portugal, Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United Arab Emirates, United States of America, Vietnam.
If you wish to arrange for special delivery to any country not currently listed please contact us at curator@artifactio.com.
Unfortunately, we are unable to redirect orders once your items have been shipped. Therefore, please ensure you provide the correct shipping address when placing your order.
If you did not receive your package after the expected delivery date, kindly go to”My orders” under “My account“to check on the shipment status. Alternatively, you may do so by entering the tracking number indicated in the shipment confirmation email into the online tracking system of the designated courier company. If you have opted for guest checkout, you may track your order via the online tracking system of the designated courier company. Please contact us at curator@artifactio.com for further assistance.
If the delivery address provided is incorrect or outdated, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order. Please also take note of the country in the provided shipping address field (e.g. Austria vs. Australia). To remove an outdated or incorrect address from your account, please sign in to your account at “My account“and click on “Addresses“, and edit/update your addresses.
If no one is available at the delivery address to receive the products, the delivery agent will leave an “unable to deliver” note at the address and the recipient should follow the instructions on that note to arrange redelivery of the products. You will be responsible to pay for the shipping charges for attempted delivery and the returned shipping charges.
Most of our delivery agents make two attempts to deliver a parcel and they may require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. If the recipient failed to receive the package after the delivery agent’s delivery attempts, the package will be returned to us.