Can I sell my own products on the Artifactio.com website?

Yes! We are always on the lookout for new and unique products from around the world to feature on our website. By doing so you will not only join our network of talented and dedicated artisans [...]

Do you accept wholesale or bulk orders?

Yes, we will gladly accept wholesale or bulk orders on most of our handmade items and provide reduced wholesale rates above certain order sizes. Whether you are fitting out your new holiday home [...]

Is my personal information kept secured?

We take information security seriously! All relevant pieces of information submitted by our customers will be kept secured and confidential. Only limited and authorized personnel have the rights [...]

My payment has been declined, what should I do?

If your payment has been declined, kindly try again and input the correct information such as log-in details, card number, expiry date, etc. If the problem persists, you may contact your issuing [...]

What is Paypal?

What is 3-D secure payment?

3-D Secure is an XML-based protocol used as an added layer of security for online credit and debit card transactions. It was developed by Visa to improve the security of Internet payments and [...]

Does Artifactio.com store my payment information?

Note that Artifactio.com does not store any customer’s credit/debit card information. When you pay by credit/debit card, all card information is directly transacted in a secure fashion to [...]

What forms of payment does Artifactio.com accept?

We gladly accept American Express, MasterCard, Visa, JCB, Discover, China Union Pay (CUP) and Paypal as payment forms.   Note that Artifactio.com does not store any customer’s [...]

How is a failed delivery processed?

Most of our delivery agents make two attempts to deliver a parcel and they may require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine [...]

What happens if an incorrect address is provided for delivery?

If the delivery address provided is incorrect or outdated, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a [...]

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