Is my personal information kept secured?

We take information security seriously! All relevant pieces of information submitted by our customers will be kept secured and confidential. Only limited and authorized personnel have the rights [...]

My payment has been declined, what should I do?

If your payment has been declined, kindly try again and input the correct information such as log-in details, card number, expiry date, etc. If the problem persists, you may contact your issuing [...]

What is Paypal?

What are the benefits of creating an account at Artifactio.com?

We strongly encourage all our customers to create an account with us as this will speed up the overall order processing and placement and it will allow us to stay in touch! By creating an [...]

How can I edit or update my billing and shipping addresses?

Please sign in to your account and click on ‘Addresses’ under ‘My Account’. You will be able to edit/update your billing and shipping addresses by clicking on the “Edit” button and [...]

How do I edit or update my account details?

Please sign in to your account and click on ‘Account Details’ under ‘My Account’. You will be able to edit/update your particulars such as your name, email and associated addresses.

How do I reset or change my account password?

Did you forget your account password? No problem, to reset your account password simply click on “Login” in the upper right-hand corner of the screen followed by [...]

How do I create an account or sign in to my account?

To create an account with us, simply click on ‘My Account’ and enter your email address under “Register“. You will then be asked to fill in your other particulars such as your phone [...]

Do I need to have an account to shop with you?

We highly recommend that you open an account with us as it helps speed up the checkout process and allows you to keep track of your orders. You may sign up for an account before shopping or [...]

How do I track my order?

To track your order, sign in to your account and click on ‘My Orders‘ under ‘My Account‘. Click on the ‘View’ button that corresponds to your order number, and select [...]

page 1 of 2