Is my personal information kept secured?
We take information security seriously! All relevant pieces of information submitted by our customers will be kept secured and confidential. Only limited and authorized personnel have the rights [...]
My payment has been declined, what should I do?
If your payment has been declined, kindly try again and input the correct information such as log-in details, card number, expiry date, etc. If the problem persists, you may contact your issuing [...]
What is 3-D secure payment?
3-D Secure is an XML-based protocol used as an added layer of security for online credit and debit card transactions. It was developed by Visa to improve the security of Internet payments and [...]
Does Artifactio.com store my payment information?
Note that Artifactio.com does not store any customer’s credit/debit card information. When you pay by credit/debit card, all card information is directly transacted in a secure fashion to [...]
What forms of payment does Artifactio.com accept?
We gladly accept American Express, MasterCard, Visa, JCB, Discover, China Union Pay (CUP) and Paypal as payment forms. Note that Artifactio.com does not store any customer’s [...]
If my order was cancelled due to online security checks or stock availability, how will my payment be refunded?
In these cases, your payment may be refunded via your original payment mode. Please note that this process may take up to 30 business days and may vary for different issuing banks. Once your [...]
Can I amend my order once it is placed?
Unfortunately, we are unable to amend an order once it has been placed and dispatched. This includes changing the size/color of item(s), removing or adding item(s), changing the billing or [...]