Can I request for a return?

We do of course hope that you will be completely satisfied with you purchases from Artifactio.com. However, all items purchased online can be returned free of charge within 7 days from the receipt date. Please contact us via email at curator@artifactio.com with the email subject: Return Request – Your Order Number to process your return. Kindly note that you will have to bear the shipping cost for returns.

Please ensure that the item(s) is in its original condition and in its original packaging. All merchandise must be returned in the original selling condition. Returns that do not meet our policy will not be accepted and will be returned to you at your cost. A final inspection will be done to ensure that it is in its original condition, followed by processing your return.

We recommend that you opt for a shipment method that enables tracking. Note that Artifactio.com will not be responsible for the loss of the returned parcel.