How long will it take for me to receive my order?
The delivery time for our unique products obviously depends greatly on the number of items, size and availability of the product(s) as well as the origin and destination countries. Please note that the expected delivery date/time indicated at checkout represents our best approximation – your understanding and patience in this regard is highly-appreciated.
Our current standard shipping methods and delivery times are as follows:
- Fedex Priority Shipping (3-7 days)
- Fedex Economy Shipping (3-10 days)
- Thailand Post by Airmail (14-30 days)
- Thailand Post by Economy Airmail (4-5 weeks)
- Thailand Post by Sea Freight (2-3 months)
- Private Shipping Agency by Sea Freight (1-2 months)
Please also note that some shipping companies place restrictions on the size, dimension and weight of packages so that not all shipping methods may be available for your particular order. Our team will gladly inform you if any such restrictions apply to your order. If you prefer to make your own arrangements for shipping, please contact us at curator@artifactio.com. Our team will gladly help to coordinate your order delivery.
Note that our collections of Buddha statues and large wooden panels require special handling and may take longer for processing and delivery.
Buddha Statues: Royal Thai law carefully governs and restricts the sale of any Buddha images internationally. Accordingly, every religious, sacred or blessed statue or image must receive a certification of authenticity and an associated export license before leaving the Kingdom of Thailand. This is a straight-forward process which is managed by our team daily and it comes at no additional cost to our customers. If you are purchasing a Buddha statue from us, please expect a processing time of between 1-3 weeks before the statue will be shipped. Your patience in this regard is highly appreciated and our team will do its best to keep you informed of the status of your order throughout. Do contact us at curator@artifactio.com if you wish to receive more information on this process.
Wooden Panel: Since our beautifully hand-crafted wooden panels come in a variety of different size and color options, each is prepared individually upon the receipt of the order. Approximately one week after the placement of your order, our team will send you a picture of the finished wall panel painted in the color of your choice. We ask that you kindly respond within 48 hours after you receive this E-mail indicating your satisfaction with the end product. Your order will then be cleared for shipment once we receive this final confirmation.
