Do you accept wholesale or bulk orders?

Yes, we will gladly accept wholesale or bulk orders on most of our handmade items and provide reduced wholesale rates above certain order sizes. Whether you are fitting out your new holiday home [...]

What are the benefits of creating an account at Artifactio.com?

We strongly encourage all our customers to create an account with us as this will speed up the overall order processing and placement and it will allow us to stay in touch! By creating an [...]

Do I need to have an account to shop with you?

We highly recommend that you open an account with us as it helps speed up the checkout process and allows you to keep track of your orders. You may sign up for an account before shopping or [...]

I cancelled my order before entering my credit/ debit card details and found that my shopping cart was empty. I would like to add the item(s) back into my shopping cart and make a new order, what should I do?

If you are paying via Credit/Debit Card and cancelled your order before entering your Credit/Debit Card details, a cancelled order will be recorded. Simply sign in to your account and click on [...]

If my order was cancelled due to online security checks or stock availability, how will my payment be refunded?

In these cases, your payment may be refunded via your original payment mode. Please note that this process may take up to 30 business days and may vary for different issuing banks. Once your [...]

When I place an item into my Shopping Cart, is the item reserved for me?

Placing an item in your shopping cart does not guarantee that the item is reserved for you. To ensure that the item(s) is reserved, you are required to complete the checkout process.   If [...]

I received an error when placing my order, what should I do?

Kindly capture a screenshot of the page where you experienced the error, or copy the error message and send it to curator@artifactio.com for further assistance.

I cancelled my order but I would like to add the item(s) from the cancelled order back into my shopping cart and make a new order, what should I do?

A cancelled order will be recorded in your order history when you make a cancellation. Simply sign in to your account and click on ‘My Orders’ under ‘My Account’. Click on the ‘View’ button that [...]

Can I cancel my order?

Unfortunately, we are unable to cancel an order once it has been placed and dispatched. We do our best to ensure fast order preparation and delivery so please ensure you check your order before [...]

Can I amend my order once it is placed?

Unfortunately, we are unable to amend an order once it has been placed and dispatched. This includes changing the size/color of item(s), removing or adding item(s), changing the billing or [...]

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