How is a failed delivery processed?

Most of our delivery agents make two attempts to deliver a parcel and they may require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine [...]

What happens if an incorrect address is provided for delivery?

If the delivery address provided is incorrect or outdated, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a [...]

I have yet to receive my package, what should I do?

If you did not receive your package after the expected delivery date, kindly go to”My orders” under “My account“to check on the shipment status. Alternatively, you may do [...]

Can I change my shipping address after my order has been dispatched?

Unfortunately, we are unable to redirect orders once your items have been shipped. Therefore, please ensure you provide the correct shipping address when placing your order.

What countries does ship to?

Artifactio currently ships to the following destinations: Australia, Bahrain, Belgium, Cambodia, Canada, China, Denmark, Finland, France, Germany, Hong Kong, India, Indonesia, Ireland, Israel, [...]

What shipping option are available?

Our current standard shipping methods and approximate delivery times are as follows: Fedex Priority Shipping (3-7 days) Fedex Economy Shipping (3-10 days) Thailand Post by Airmail (14-30 days) [...]

How long will it take for me to receive my order?

The delivery time for our unique products obviously depends greatly on the number of items, size and availability of the product(s) as well as the origin and destination countries. Please note [...]

How can I edit or update my billing and shipping addresses?

Please sign in to your account and click on ‘Addresses’ under ‘My Account’. You will be able to edit/update your billing and shipping addresses by clicking on the “Edit” button and [...]

Can I cancel my order?

Unfortunately, we are unable to cancel an order once it has been placed and dispatched. We do our best to ensure fast order preparation and delivery so please ensure you check your order before [...]

Can I amend my order once it is placed?

Unfortunately, we are unable to amend an order once it has been placed and dispatched. This includes changing the size/color of item(s), removing or adding item(s), changing the billing or [...]

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