I have yet to receive my package, what should I do?
If you did not receive your package after the expected delivery date, kindly go to”My orders” under “My account“to check on the shipment status. Alternatively, you may do so by entering the tracking number indicated in the shipment confirmation email into the online tracking system of the designated courier company. If you have opted for guest checkout, you may track your order via the online tracking system of the designated courier company. Please contact us at firstname.lastname@example.org for further assistance.