Faqs

If you did not receive your package after the expected delivery date, kindly go to”My orders” under “My account“to check on the shipment status. Alternatively, you may do [...]

Unfortunately, we are unable to redirect orders once your items have been shipped. Therefore, please ensure you provide the correct shipping address when placing your order.

Artifactio currently ships to the following destinations: Australia, Bahrain, Belgium, Cambodia, Canada, China, Denmark, Finland, France, Germany, Hong Kong, India, Indonesia, Ireland, Israel, [...]

Our current standard shipping methods and approximate delivery times are as follows: Fedex Priority Shipping (3-7 days) Fedex Economy Shipping (3-10 days) Thailand Post by Airmail (14-30 days) [...]

The delivery time for our unique products obviously depends greatly on the number of items, size and availability of the product(s) as well as the origin and destination countries. Please note [...]

We do of course hope that you will be completely satisfied with you purchases from Artifactio.com. However, all items purchased online can be returned free of charge within 7 days from the [...]

Kindly note that promotions are not exchangeable for cash, vouchers or in any other form. Promotions are valid at the Artifactio.com online store only unless otherwise stated. Artifactio reserves [...]

Please check that the promo code is still valid and not out of date, and refer to the Terms & Conditions set out in the Promotions page. If you require further assistance, please contact us [...]

Unfortunately no, only one promo code can be used per order.

On some occasions, we may introduce special promotions on the website at Artifactio.com or through or social media accounts, at a limited time offer or while stock last basis. We might also issue [...]