Faqs

We strongly encourage all our customers to create an account with us as this will speed up the overall order processing and placement and it will allow us to stay in touch! By creating an [...]

Please sign in to your account and click on ‘Addresses’ under ‘My Account’. You will be able to edit/update your billing and shipping addresses by clicking on the “Edit” button and [...]

Please sign in to your account and click on ‘Account Details’ under ‘My Account’. You will be able to edit/update your particulars such as your name, email and associated addresses.

Did you forget your account password? No problem, to reset your account password simply click on “Login” in the upper right-hand corner of the screen followed by [...]

To create an account with us, simply click on ‘My Account’ and enter your email address under “Register“. You will then be asked to fill in your other particulars such as your phone [...]

We highly recommend that you open an account with us as it helps speed up the checkout process and allows you to keep track of your orders. You may sign up for an account before shopping or [...]

If you are paying via Credit/Debit Card and cancelled your order before entering your Credit/Debit Card details, a cancelled order will be recorded. Simply sign in to your account and click on [...]

In these cases, your payment may be refunded via your original payment mode. Please note that this process may take up to 30 business days and may vary for different issuing banks. Once your [...]

Placing an item in your shopping cart does not guarantee that the item is reserved for you. To ensure that the item(s) is reserved, you are required to complete the checkout process.   If [...]

Kindly capture a screenshot of the page where you experienced the error, or copy the error message and send it to curator@artifactio.com for further assistance.